FAQ

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Our FAQ section contains answers to some of the most common questions we receive.

ORDERS

1. What's next after I placed my order?

Your next steps are easy:
1. To avoid losing your reservation, please pay for your order within 3 days from placing it.
2. Send your:
    • Proof of Payment
    • Order Details (we sent these in your email together with the sales invoice) to marketing.trendbuilding@gmail.com

2. The item I want is out of stock 

If the item you are interested in is out of stock, select or tap “Notify When Available” on its page and sign up with your email to get notices when we restock. 

PAYMENT

1. How to pay? 

Choose your preferred mode of payment: 
  • Bank Deposit / Online Fund Transfer
  • BDO
  • GCash
You will receive an order confirmation after your payment has been confirmed. 

SHIPPING

1.  How much is shipping fee?

Shipping fee is shouldered by buyer 

2. Can I opt for Same day delivery? 

Unfortunately, this delivery option is unavailable until further notice. 

3. Is there free delivery?

Unfortunately, this delivery option is unavailable until further notice. 

DELIVERY

1. When will I receive my order?

2-4 working days

2. How can I track my order?

The order confirmation sent to you provides an estimate date when your order is ready for delivery. 


RETURNS AND EXCHANGE

1. How can I return my item? 

We have a no return no exchange policy 


PRODUCT WARRANTY

We are not connected with Lalamove and we are not liable for any damages on the products / orders resulting from negligence of deliver rider or unauthorized modification of the product and of package / delivery handling caused by natural disaster, and theft or loss of the products/orders thru Lalamove delivery rider.


OTHERS

1. I still have other concerns how can I contact you?

We’re happy to help. Please feel free to send us a message 
Contact number: +63 919 085 3266 / +632 8254 9841

2. Support hours?

Our support hours are Monday to Friday 8:00 am-5:00 pm